Our Mission & Vision
Mission
At FreshCrest Home Shield, our mission is to provide every homeowner with innovative, reliable insurance that brings true peace of mind. We believe that every family deserves to feel secure and protected in their home, no matter what the future brings.
Vision
Our vision is to lead the industry with transparent, customer-focused solutions, empowering more people to safeguard their homes with confidence. As we grow, we remain committed to excellence in service and constant innovation.
Our Story
Founded by a team of insurance experts and homeowners, FreshCrest Home Shield was born out of a desire to make home insurance simple, fair, and accessible. We’ve helped thousands of UK families protect their most valuable asset — their home — with solutions designed for real life.
Meet Our Team
Sarah Collins
Founder & CEO
Sarah brings over 15 years of insurance experience and a passion for helping families feel secure.
James Patel
Head of Customer Success
James is dedicated to ensuring every customer feels valued, informed, and protected at every step.
Olivia Nguyen
Chief Underwriter
Olivia leads our risk assessment team with unmatched attention to detail and industry insight.
Ben Foster
Claims Manager
Ben’s proactive approach ensures claims are handled quickly and customers receive the support they need.
Our Core Values
Trust
We act with integrity and earn our customers’ trust every day.
Innovation
We embrace modern solutions to stay ahead in home protection.
Clarity
We communicate openly and make insurance easy to understand.
Caring
We put families first, supporting customers with empathy and respect.